Cancellation & Refund policy

Cancellation and Refund Policy

1. Cancellation Policy

1.1 Order Cancellation

Customers can request order cancellations within 3 days of delivery. To cancel an order, they must contact our customer service team at the provided phone number or email address.

1.2 Refund Process for Canceled Orders

• If the cancellation request is made within the specified time frame, we will initiate a refund.
• Refunds will be processed using the original payment method (credit card, debit card, etc.).

2. Refund Policy

2.1 Eligibility for Refunds

We offer refunds under the following circumstances:

• Defective or Damaged Products: If a product arrives defective or damaged, customers can request a refund.
• Non-Delivery: If an order is not delivered within the estimated delivery time, customers are eligible for a refund.
• Incorrect Product: If the product received does not match the order placed, customers can request a refund.

2.2 Refund Process

• Customers must notify us within 3 days of receiving the product.
• We may require photographic evidence of defects or damages.
  
• Post approval, we will process the refund within 2 business days and it will be credited to the original payment method within 1 business days

3. Contact Information

For any questions or concerns related to cancellations or refunds, please contact our customer service team at:

• Phone: +91 9120250862
• Email: support@sammrenaissance.com